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How Artificial Intelligence helps small businesses

How Artificial Intelligence Helps Small Businesses

artificial intelligence for small business

Artificial Intelligence has been around for many years, but Hollywood movies made it look as if it’s a bad thing. But as businesses are starting to adapt to this technology, people are beginning to understand the positive effects it has on our society.

Gone are the science fiction dystopia that we all have imagined about AI. No more robots and AI taking over the world like most movies have made it look like. Instead, artificial intelligence begins to work alongside humans.

Different industries have been adopting artificial intelligence for their work. Each department implements advanced technology like AI to reduce mundane tasks. But AI is more than working on routine tasks but brings more advantages.

Even small businesses are slowly transitioning into adopting technologies like artificial intelligence. The impact it has on enterprises is immense, and so they are willing to try it out.

If you own a small business, using technologies like artificial intelligence is beneficial.

But before we go into the details, let us look at the meaning of artificial intelligence and its benefits.

What is Artificial Intelligence?

Artificial Intelligence or AI is a technology of machine that copies human intelligence or cognition. However, that definition only covers the surface of what AI is all about.

AI is programmed with valuable data to commit to the task assigned to them. However, it doesn’t exactly copy the human’s capability.

So, let us dive deeper into what AI is all about.

In-depth Details of Artificial Intelligence

Machine Learning

Machine learning is one of the most widely used types of artificial intelligence today. It processes vast volumes of data. With multiple algorithms that appear to learn over time, improving at what they do the more they do it.

It is effective for turning large troves of data – increasingly recorded by connected devices and the internet of things – into a consumable context for humans.

Deep Learning

Deep learning is a type of artificial learning but is more advanced than machine learning. It uses neural networks to do nonlinear reasoning. Deep learning is essential for advanced tasks like fraud detection. It accomplishes this by examining a large number of variables simultaneously. For example, deep learning is used to help self-driving cars process data collected by their sensors, such as distance and speed. All of this data is used to assist a self-driving car when making judgments.

Each algorithm in the hierarchy accomplishes a nonlinear transformation on its input before producing a statistical model as an output. Iterations continue until the output is accurate enough to be useful. The word deep was motivated by the number of processing layers that data must pass through.

Advantages of Artificial Intelligence in General

Automation of Work Process

Automation is the most prominent benefit of AI technology. It has an enormous effect on the communications, transportation, consumer goods, and service industries. Automation not only allows higher production rates and productivity in various industries, but also permits more efficient raw material utilization, better product quality, shorter lead times, and increased safety. It can also help free up resources that can be put to better use.

Medical Field

Artificial Intelligence technologies are becoming increasingly popular in the healthcare industry. For example, remote patient monitoring technology allows healthcare providers to perform clinical diagnoses and prescribe treatments without seeing the patient in person. AI can also help track contagious diseases and even predict their impacts and results in the future.

Research and Data Analysis

AI can analyze data efficiently. It creates predictive models and algorithms to understand and process the outcome of trends and scenarios. Furthermore, it speeds up the processing and analysis of data for research and development. It even helps humans to process long data and simplifies it.

Solving Problems

As AI advances from machine learning to deep learning, it becomes capable of solving complex issues. It can provide plenty of information, from medical diagnoses to interacting with customers. It includes the right solution for any issue that arises. AI has excellent efficiency in solving problems. Hence, increasing productivity and reducing expenses.

Predictive Business Future

Business forecasting not only assists businesses in making a decision but also prepares them for any issue. Today’s risk management relies on data management and analysis. AI-powered systems can assist organizations in anticipating and responding to crises. AI and Machine Learning may also help firms plan for a quick disaster recovery strategy by creating scenarios.

Managing Repetitive Task

Mundane, repetitive tasks are not just time-consuming but can also be monotonous and reduce the productivity of the employees. AI-powered automation tools can automate interactions between different departments and make repetitive work easy for the company. It can follow the actions of humans in the HR, IT, marketing, and sales departments to perform any business process without needing manual labor.

Reduces Errors

Manual errors by humans can be minimized when using AI tools. Automation tools can assist in data entry and processing jobs. It makes the digital systems efficient and less likely to encounter any error. 

Makes Businesses Efficient

If your business runs 24/7, you’ll need AI to take care of other tasks while humans are away. AI can deliver a performance that is efficient and according to their task. AI doesn’t get tired, so it can help in reducing the stress of employees. It takes care of mundane and repetitive tasks.

Now that we have an idea of what artificial intelligence is and its benefits. Let’s find out how it can help small businesses thrive.

How AI Helps Small Businesses Survive?

Customer Support

AI has changed how businesses deal with their customers. From long hours or even days of waiting to instant response in a second. AI revolutionized customer support by providing suitable solutions to customers’ queries.

A chatbot is an AI technology that helps small businesses with their customer support. Since small businesses don’t have a dedicated customer service team, chatbots can help take a simple task. It can answer questions while allowing business owners to work on a task that matters. Furthermore, it provides business continuity by working 24/7 even without the aid of a human.

Chatbots are able to commit to the following task:

  • Work on multiple manual tasks
  • Troubleshoot
  • Interact with customers
  • Work 24/7
  • Identify the need of customers to provide solutions
  • Starts a conversation proactively

Aside from conversing with customers, chatbots gather and analyze customers’ data for better insights and understanding of customer behavior.

Boosts Sales

AI gathers customers’ data, from the products they search to what they purchase. All of these customers’ behavior is tracked down. AI uses them to provide recommendations to customers. 

Product recommendation is an effective way to make sales. In fact, 49% of customers like to buy products recommended to them.

Since people prefer to shop on websites that recommend them products, using AI to accomplish such can turn out to be beneficial.

Better Content Marketing Strategy

Content marketing brings potential customers to your website. It reaches out to people online. But no matter how much time you dedicate to your marketing strategy without the right content, it isn’t going to pay off.

Artificial intelligence plays a role in helping marketing professionals decide what content to produce.

Content marketing is a broad subject. It comes in many forms, such as social media posts, videos, blogs, how-to guides, eBooks, and more.

Choosing the right content can be intimidating, but AI can simplify things.

It uses existing data to determine the strategies a business requires.

It decides for you what will work. If you need to write blogs, it will provide you with keywords that will work, how often you should publish, and more.

AI makes sure that you create strategies that are of better quality for effective results.

Better Competitive Intelligence

Competitive intelligence is the gathering of and analyzing information about what the competitive market does. You can see how they promote their products, what they sell, and even the marketing strategy they perform to attract more customers.

Knowing what your competitors within your industry do helps in making decisions.

AI can track your competitors and help you create strategies that will work and get ahead of your competitors. Furthermore, it minimizes the time you need to spend on strategies that won’t work.

Estimating Future Sales

Long-term goal setting is vital. It gives a picture of where you want your business to go. But sometimes, long-term goal setting is not easy as we do not see potential problems that might arise.

Sales forecasting is known as the process of predicting and estimating a business’s future sales. It determines potential issues, calculates probability, predicts performances, and allocates resources.

It analyzes data from every part of the business (email, phone call, purchase history, past deals, and so on) to generate the best outcomes and strategies to be done.


Most cyber-attacks affect small businesses because of the lack of protection. They often disregard cybersecurity, even more, making it their last priority.

It is vital for businesses to protect their business and their customers. AI is being used on security software to help automate the detection of threats and protect users.

As the number of threats is increasing, many businesses are becoming vulnerable. Therefore, use software with AI to protect your business from emerging attacks. AI can manage vulnerabilities, detect phishing, secure networks, and rely on behavioral analysis.

Some antivirus software that protects your small business: Norton Security Premium, Kaspersky Small Office, and Bitdefender Gravity Zone.

Reduces Mundane Tasks

Repetitive tasks can affect the productivity of employees. If productivity is affected, employees cannot perform well.

Leveraging AI can help boost the productivity of your employees. AI software can take over mundane tasks while leaving important matters to employees.


Artificial intelligence isn’t just for large enterprises; small businesses need them too. Every thriving company that wants to broaden and stay ahead of the competition needs AI.

Your business goals will be understood by AI and use its algorithm to meet them.

Artificial intelligence has the potential to transform the way businesses by helping make smarter decisions faster, enhance productivity, and increase profit.

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