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Return and Refund Policy

Return & Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a day money-back guarantee from the time you receive the goods either physical or electronically via email delivered. Please email us at info@softvire.co.nz within that time if you are not satisfied with your purchase so we can resolve any problems. This refund policy does not apply to goods which have been used, damaged or if any attempt has been made to alter the product or if they have been dropped or broken after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend you return the product via Registered post and you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you to take out shipment registration of insurance with your postal carrier. Jaazup Pty Ltd t/a Softvire will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Delivery

Physical Goods

After ordering online, you will receive an email confirmation from PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within the next business day of ordering. We will attempt to send your goods via within 2-3 working days; however if goods are unavailable delivery will take a little longer and we will advise you the ETA.

If you wish to query a delivery please contact us at info@softvire.co.nz

Digital Delivery

After ordering online, you will receive an email confirmation from PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within the next business day of ordering. We will attempt to send your software/license/access code via email 1- 3 working days.

If you wish to query a delivery please contact us at info@softvire.co.nz